Frequently Asked Questions
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
General Questions
Do you offer refunds or exchanges?
Yes, we have a 100% hassle free return policy. You will be responsible for shipping the product back to our warehouse.
What testing protocols done by Protea Nutrition?
Finished Goods and Manufacturer Testing Protocol per GMP standards:
1. Manufacturer is responsible for assuring that finished form dietary supplements meet the established specifications as affirmed by testing.
2. Examination of the finished form products is performed on a statistically valid sampling of the product.
3. Quality Control is responsible for holding products in a manner that does not contribute to contamination or adulteration of material.
4. Laboratories are initially selected based on a qualitative review of the service provider. Specialty, Expertise, Experience, Independent recommendations.
5. Specifications must be verified for the following; Identity, Purity, Strength, Composition, Contamination limits.
6. ALL dietary supplement raw materials consistently meet the established specifications for identity, purity, strength, and composition, and limits on contaminants that have been manufactured, packaged, labeled, and held under conditions to prevent adulteration. All raw materials are tested for Identity to verify the materials to match up with the expected specifications. All raw materials are then tested for microbial, pathogens and purity if applicable. Once all test results come back from the lab approved for use, they are then transitioned from ‘Quarantine Status’ to ‘Release Status’ and available for manufacturing.
7. After finished goods are complete, they are then sent out for testing again for microbial, pathogens, heavy metals and purity if applicable.
8. Every batch # and sku that is manufactured, manufacturer retains 6 bottles of each to ensure shelf stability and tested again at later dates to ensure ingredient stability.
9. Manufacturer has an open-door policy for all companies that they manufacture for to inspect their facility at any time.
10. All ingredients and end products are tested to ensure that levels of certain metals and other chemicals are below the specified levels pertaining to FDA standards.
Does Protea Nutrition offer free samples?
At this time, Protea Nutrition does not offer free samples.
Can men take the Protea Nutrition products?
Yes, Protea Nutrition products are formulated to support the dosing needed for a women’s specific needs, but can most definitely be utilized by men as well.
Is VePRO safe for children?
Protea products are free of preservatives, additives, proprietary blends, fillers, stimulants and made with 100% natural ingredients. At Protea, we personally share our VePro with our children. However, we suggest that you consult your pediatrician if you have specific questions or concerns before giving Protea products to your child.
How can I become a Protea Nutrition affiliate?
Coming soon
How are the ingredients chosen?
Protea Nutrition prides itself on only choosing high quality, preservative, additive, and filler free ingredients. We have hand selected each ingredient in our products to bring you the cleanest, highest quality products while keeping your health in mind. We went as far as making sure we only use folate vs. folic acid and guaranteeing our silicone dioxide is that of non-nano particles.
Are the products soy and dairy free?
All products are dairy and soy free except Stress Defy which contains soy in the form of phosphatidylserine.
Are all of the products vegan?
Everything in our line is vegan outside of our Collegen5+ currently.
Can Protea Nutrition supplements help me lose weight?
With proper diet and nutrition, our products can support your weight loss goals. VePro is a micronutrient dense food source that will contribute to your nutritional needs. You can use VePro any way that you would use a high protein food. If you’re specifically trying to lose weight, please consult a dietician to know what’s right for you.
Can I use Protea Nutrition products with nut allergy?
All Protea Nutrition products are nut free. However, they are manufactured in a facility that processes products containing nuts.
Can I use Protea Nutrition product while pregnant or breastfeeding?
Protea products are free of preservatives, additives, proprietary blends, fillers, stimulants and made with 100% natural ingredients. However, we suggest that you consult your physician if you have specific questions or concerns before taking Protea Nutrition products.
Are Protean Nutrition products organic?
Protea Nutrition uses organic ingredients in our products yet we are not currently certified organic.
Order Questions
How can I track my order?
You will receive an email from info@proteanutrition that includes your tracking number.
Who can I contact regarding specific questions about my order?
Please contact us at info@proteanutrition.com
How can I pay for my order?
All major credit cards and Amazon Pay.
How many coupons can be used per order?
One coupon per order please.
Shipping Questions
What are your shipping rates?
For US orders less than $75, we provide $8.00 flat rate shipping. For orders $75 and greater, shipping if free.
Canada shipping is a flat rate of $10.95 USD.
Do you ship to Canada?
Yes, we ship to Canada for a flat rate of $10.95 USD.
Currently we do not.
Currently we do not ship to international destination other than Canada.
When should I expect to receive my order?
We ship via USPS Priority Mail which, depending on your location, typically takes 2-3 days .
How do I get free shipping?
If your cart value is $75 or greater, you will automatically qualify for free shipping. No shipping charges will appear on checkout.
How do you ship my order?
We typically ship everything priority mail via USPS.
Product Questions
Where are the products manufactured?
California, USA
How do you recommend using VePRO?
Mix 1 serving of Ve-PRO with 6 to 8 ounces of water, milk or your favorite cold beverage. Vary the amount of liquid to meet your personal taste preference.
We recommend using VePRO post workout as a quick absorbing protein source. However, you can utilize multiple times a day to meet your nutritional requirements however you see fit.
How do I use AnxDefy?
Take 2 capsules with 8-12 ounces of water on an empty stomach mid-morning. Take 1 capsule with 8-12 ounces of water on an empty stomach midafternoon.
How do I use Vegan Aminos?
Take 1 serving mixed with water immediately before or after exercise. On non-training days, take 1 serving early afternoon.
How do I use Baseline?
Take 2 capsules with breakfast. Take 2 capsules with lunch.
How do I use GI Assist?
Take 1 serving before bedtime mixed with water.
Can VePRO be used as a meal replacement?
VePRO can be used in place of a snack or low calorie meal. However, since VePRO is only 100 calories we encourage you to make sure you are sufficiently eating a proper caloric intake each day for your specific needs.
What happens if a product is out-of-stock?
The website will show you if something is out of stock.